If at any time during the login process an account becomes locked, the account will remain locked for fifteen (15) minutes. not contain a common word, your name, or your email addressĪfter 16 months (480 days) of non-use the account can be deleted.The Challenge Question/Answer should be easy to remember but difficult for others to know. The challenge question/answer should be different than the Secret Question/Answer and must be protected in the same manner as your password. This Challenge Question/Answer will allow Pay.gov Customer Service to access the Challenge Question/Answer information in order to validate your identity before assisting you with password resets. Pay.gov requires that you set up a Challenge Question/ Answer which is established during account creation or initial logon. The Secret Question and Secret Answer should be easy for you to remember but difficult for others to know. The secret answer must be protected in the same manner as your password. The Pay.gov application allows you to reset your own password using a Secret Question/Answer, which is established by you during account creation or initial logon.
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